1. Satisfaction Guarantee: We strive to provide high-quality milk powder that meets your expectations. If you are not satisfied with your purchase, we offer a satisfaction guarantee to ensure your confidence in our products.
2. Returns and Refunds: a. Eligibility: - Returns are accepted within [X] days from the date of purchase. - To be eligible for a return, the product must be unused, unopened, and in the same condition as received. - Original proof of purchase (receipt or order confirmation) is required for all returns.
b. Refund Process: - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - If approved, the refund will be processed, and a credit will be applied to your original method of payment.
c. Return Shipping: - Customers are responsible for return shipping costs, unless the return is due to a product defect or an error on our part.
3. Damaged or Defective Products: a. If you receive a damaged or defective product, please contact our customer service within [X] days of receiving the item. b. We may request photos or additional information to assess the issue. c. A replacement or refund will be provided for verified damaged or defective products.
4. Exchanges: a. We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.
5. Unclaimed or Undeliverable Packages: a. If a package is returned to us as undeliverable or unclaimed, we will attempt to contact you for further instructions. b. If we are unable to reach you, a refund minus shipping costs will be issued.
6. Contact Information: For all return inquiries, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
Note: This return policy is subject to change without notice. Please check our website for the most up-to-date information.
